What’s your customer experience?

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Consultation has concluded

Customer Experience Framework

Recently we undertook a significant review of how we deliver service to our customers. We are working hard to be better at:

  • Delivering a customer experience that aligns with customer expectation
  • Using technology to unlock smarter, more efficient ways of how we deliver services
  • Building the community’s trust and confidence in us

A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints.

We’re keen to hear what you think about the following draft policies:

We’re working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach.

Have Your Say

We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020.

These policies are available to download in the document library to the right (or below if viewing this page on a mobile device).

Please share your thoughts with us on the draft Policies:

  • Provide us your feedback via the submission tab below; or
  • Send an email to council@pmhc.nsw.gov.au; or
  • Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. PO Box 84, Port Macquarie NSW 2444.

Your feedback should be received no later than Friday 20 November 2020.

Any further enquiries, please contact Council’s Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au.

Customer Experience Framework

Recently we undertook a significant review of how we deliver service to our customers. We are working hard to be better at:

  • Delivering a customer experience that aligns with customer expectation
  • Using technology to unlock smarter, more efficient ways of how we deliver services
  • Building the community’s trust and confidence in us

A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints.

We’re keen to hear what you think about the following draft policies:

We’re working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach.

Have Your Say

We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020.

These policies are available to download in the document library to the right (or below if viewing this page on a mobile device).

Please share your thoughts with us on the draft Policies:

  • Provide us your feedback via the submission tab below; or
  • Send an email to council@pmhc.nsw.gov.au; or
  • Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. PO Box 84, Port Macquarie NSW 2444.

Your feedback should be received no later than Friday 20 November 2020.

Any further enquiries, please contact Council’s Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au.