Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. PO Box 84, Port Macquarie NSW 2444.
Your feedback should be received no later than Friday 20 November 2020.
Any further enquiries, please contact Council’s Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au.
Customer Experience Framework
Recently we undertook a significant review of how we deliver service to our customers. We are working hard to be better at:
Delivering a customer experience that aligns with customer expectation
Using technology to unlock smarter, more efficient ways of how we deliver services
Building the community’s trust and confidence in us
A key step in this is updating the policies that govern how we deliver service to our customers and how we respond to complaints.
We’re keen to hear what you think about the following draft policies:
Post your response to Customer Experience Feedback, Port Macquarie-Hastings Council. PO Box 84, Port Macquarie NSW 2444.
Your feedback should be received no later than Friday 20 November 2020.
Any further enquiries, please contact Council’s Group Manager Customer Experience and Communications, Jane Ree on telephone (02) 6581 8111 or email to council@pmhc.nsw.gov.au.